Millworks is located in Illinois and is B2C with retail locations and does not sell online

Here is a revised privacy policy tailored to Millworks as an Illinois‑based B2C retailer with physical locations and no online sales of products (only an informational website). Please have your attorney review this before you publish it.[1][2]

Millworks Privacy Policy

Effective Date: November 21, 2025

Millworks (“Millworks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with us at our retail locations in Illinois. 

By using our website or providing information to us in‑store, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website and limit the information you provide in‑store. 

1. Information We Collect

We collect information in two primary contexts: (1) on our informational website, and (2) at our retail locations in Illinois. 

Information collected through our website (no online sales):

• Contact information you choose to provide, such as name, email address, phone number, and any message details when you submit a contact form, request information, or sign up for updates. 
• Technical and usage data automatically collected, such as IP address, browser type, device type, operating system, pages viewed, date and time of visit, and referring website, which we use for security and analytics. 
• Cookies or similar technologies that may collect information about how you use the site to help us improve performance and user experience. 

Information collected at our retail locations (point‑of‑sale and customer service):

• Basic identification and contact details, such as name, phone number, email address, mailing or billing address, when needed to complete a sale, provide delivery, or follow up on service requests. 
• Purchase‑related information, such as products or services purchased, prices, transaction date and time, and preferred store location. 
• Payment information is processed via our payment processors or point‑of‑sale systems; we generally do not store full payment card numbers ourselves, and we handle any stored payment data in accordance with applicable law and industry standards. 

2. How We Use Your Information

We use your information for the following purposes: 

• To operate and improve our website, including monitoring and analyzing usage and troubleshooting technical issues.
• To respond to your inquiries, contact requests, and customer service questions submitted online or in‑store.
• To process in‑store purchases, returns, exchanges, and special orders, and to provide receipts, confirmations, and related customer support.
• To maintain our records, including purchase history and warranty or service information where applicable.
• To send you administrative communications such as policy updates, important notices, or information about changes to our services.
• To send you marketing communications about our products, offers, or events where permitted by law and in line with your communication preferences (you may opt out at any time). 
• To help protect the security and integrity of our systems, prevent fraud, and comply with legal obligations. 

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to: 

• Recognize your browser or device.
• Understand how visitors use the site.
• Improve content, layout, and overall website performance.

You can usually control cookies through your browser settings. If you disable cookies, parts of the website may not function optimally, but you can still visit the site and contact us. 

4. Legal Basis and Scope

Millworks operates in the United States and primarily serves customers in Illinois. U.S. privacy law is a patchwork of federal and state rules rather than one comprehensive statute, and Illinois also has specific laws regarding personal information protection and data breaches. We collect and use personal information only to the extent reasonably necessary to provide our services, operate our business, comply with legal obligations, and pursue legitimate business interests such as improving customer service and store operations. 

If you are located outside the United States and choose to use our website or provide information to us, you understand that your information may be processed in the United States, where the laws may provide a different level of protection than the laws in your home country. 

5. How We Share Your Information

We do not sell your personal information to third parties. We may share information in the following limited circumstances: 

• With service providers that perform services on our behalf, such as payment processors, IT and hosting providers, email service providers, analytics providers, or companies that help us manage marketing communications, subject to appropriate confidentiality and security obligations. 
• With professional advisors, such as lawyers, auditors, and insurers, as needed to protect our business and comply with legal, tax, and regulatory requirements. 
• When required by law or to respond to legal process, government requests, or to protect the rights, property, and safety of Millworks, our customers, employees, or the public. 
• In connection with a business transaction, such as a merger, acquisition, asset sale, or reorganization, where permitted by law and subject to appropriate safeguards. 

6. Data Retention and Disposal

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including: 

• Completing your purchases and providing related customer service.
• Maintaining records for accounting, tax, and legal compliance.
• Supporting warranty, service, or product‑support needs where applicable.

When information is no longer needed, we follow reasonable procedures to dispose of or de‑identify personal information, consistent with Illinois law on secure data disposal and industry best practices. 

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures may include access controls, secure networks, and employee training; however, no method of transmission over the internet or storage system is completely secure, and we cannot guarantee absolute security. 

If we experience a data breach involving your personal information, we will take appropriate steps and provide any notifications required under Illinois and applicable federal law in a timely manner. 

8. Your Choices and Rights

You have choices regarding how we use and communicate with you: 

• You may opt out of marketing emails by using the “unsubscribe” link in those messages or by contacting us using the information below.
• You may request to review, correct, or update certain personal information you have provided to us by contacting us directly.
• You may choose not to provide certain information; however, this may limit our ability to complete a purchase, respond to a request, or provide certain services. 

Depending on your location, you may have additional rights under applicable law. We will honor such rights where required and as reasonably practicable. 

9. Children’s Privacy

Our website and services are intended for general audiences and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as practicable. 

10. Third‑Party Websites and Services

Our website may link to third‑party websites, social media platforms, or services that are not controlled by Millworks. This Privacy Policy does not apply to those third‑party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third‑party sites you visit before providing personal information. 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will revise the “Effective Date” at the top of this page and, where appropriate, provide additional notice (such as a website banner or in‑store notice). Your continued use of our website or services after we post changes indicates your acceptance of the updated Privacy Policy. 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Millworks
13587 E Manito Rd
Pekin, Illinois 61554
United States
Phone: (309)347-5111
Email: info@mymillworks.com